How to Process Your NDIS Purchase Order

 

If you are needing a quote to submit to the  NDIS, please follow these steps to ensure a smooth process:

 

Step-by-Step Guide to Submitting Your Claim

1. Add Items to Your Cart:

   • On the product page,  select the NDIS Purchase Quote cart option.

1. Submit a Quote Request:

   • Follow the prompts to enter your details and complete the submission.

1. Receive & Forward Your Invoice:

   • You will receive an invoice via email.
   • IMPORTANT: Forward this invoice to your plan manager for payment processing.

1. Order Processing & Shipping:

   • Once payment is received, we will process and ship your order within 2-5 business days.
   • You will receive an email update once your order is being processed and dispatched.

 

Alternative Ordering & Payment Option

• If you prefer, you can order and pay directly through our online store.
• Upon payment, you will receive a full Tax Invoice, which you can use to submit a claim for potential funding.
• Please Note: NDIS funding approval is entirely at the discretion of the NDIS. Jovari Lane is not responsible for non-approved purchases, and the customer will bear the cost if the claim is not approved.

For Self-Managed NDIS & Purchase Orders

• A payable invoice will be sent to your email.
• If making a direct bank transfer, please use the order number as the reference.
• Bank details will be included in the invoice.
• The proposal will be valid for 10 days—if payment is not received within this time, the order will be automatically cancelled.

Important Information

• Stock Availability: We cannot hold stock until payment is received.
• Extended Processing Times: Some items may need to be ordered specifically for your request, which may extend processing times. If this applies to your order, we will contact you with further details.

If you have any questions, feel free to reach out—we’re happy to help!