Jovari Lane
Refund & Returns Policy
We want you to love every purchase from Jovari Lane. If something isn’t quite right, we’ll do our best to make it right.
Faulty Items
If your item is faulty, we assess refund or replacement requests on a case-by-case basis, considering the time since purchase and how much the item has been used.
To report a fault, please contact us within 10 days of receiving your item and include photos or a short video clearly showing the issue.
Email: info@jovarilane.com.au. Once an item has been replaced, we are unable to offer further refunds or replacements for the same product.
Exchanges & Store Credit
We’re happy to offer exchanges or store credit provided:
Your return is lodged within 10 days of receiving your order.
Items are unused, in original condition and packaging, with tags and labels attached.
Proof of purchase (invoice or order number) is included.
Returned items will be issued as store credit only, unless the product is deemed faulty.
Change of Mind
Unfortunately, we do not offer refunds for change-of-mind purchases. However, if the item is unused, in original packaging, and returned within 10 days, you may be eligible for store credit.
How to Return Your Item
Please post your return to:
Jovari Lane Returns
4/24 Burke Crescent
North Lakes QLD 4509
Include the following in your return:
Full name
Order number
Return reason and any comments
Email and phone number
Important Notes:
Postage costs for returns are the responsibility of the customer unless the product is faulty or we’ve sent the wrong item.
Please contact us before returning any item. Do not dispose of faulty products until you’ve received confirmation from our team.
Returns that do not meet these guidelines may be refused.
Order Cancellations
Changed your mind after placing an order? Let us know before your order has shipped, and we’ll do our best to cancel it. Once your order has left our warehouse, cancellations for change-of-mind reasons cannot be processed.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless faulty:
Toothbrushes
Hairbrushes
Headbands
Bedding
Oral Care